Customer portal
Open a ticket, attach an optional redacted diagnostic report, and follow replies in one place.
Open your accountSupport
Help when you need it.
Sign in to open and track a private support request with automatic two-way translation. Email is available as a backup. Our initial response target is one business day.
A backup for account-access problems. For translated, trackable conversations, use the customer portal.
[email protected]Two-way translation
Write in your preferred language. We read an English translation and answer in English; the portal translates our reply back and clearly labels translated messages.
Start translated supportPrivacy and AI choices
Review voice, text, local Gemma, OpenRouter, purchase, retention, and deletion details.
Read the AI disclosure