Purchases through Google Play
This page applies to Ingenious Android apps and purchases whose receipt was issued by Google Play, including Ingenious Voice Assistant. Use the Google account that made the purchase.
Google Play refund eligibility depends on the purchase, payment date, payment method and your location. Follow Google’s current refund instructions using the links below; submitting a request does not guarantee approval.
Request a refund
Open Google Play’s refund request page, choose the purchase and follow the instructions. Keep the Google Play order number from your receipt available. Google provides the request status and processing times.
If you need help identifying an Ingenious purchase or resolving an app problem, contact [email protected] with the app name and Google Play order number. Do not send a password, sign-in code or full payment-card number.
Subscriptions and paid access
Cancel future renewals in Google Play’s subscription settings. Canceling renewal and requesting a refund are separate actions. Google Play shows the subscription’s access date.
A confirmed refund or revocation may remove the access associated with that purchase. A separate valid purchase retains its own access. Your statutory consumer rights remain unaffected.